Find answers to all your questions about parking, payments, your account and our services.
Everything about our offer and services
BePark is a shared parking platform that connects owners of underused parking spaces with drivers looking for a reliable and affordable spot, close to home or work.
Whether you need a space for a few days or every day, BePark offers two options:
BePark is available in Belgium, Luxembourg and France, in private parkings in the city, near public transport, shops and workplaces.
⚠️ BePark is not a public car park. To access a BePark parking, you must create an account and make a reservation or take out a subscription on bepark.eu/app.
BePark gives you access to private parking spaces via one-time reservation or monthly subscription. Once your purchase is confirmed, your smartphone becomes your virtual remote control to open barriers and access doors.
Access via the BePark app
💡 The remote control is available during your subscription or reservation hours, and only when you are near the parking. On some parkings, a Pedestrian button is also available for foot access.
Access via badge
Some parkings work exclusively by badge. In this case, a badge is sent to you by post when you take out your subscription.
Non-allocated spaces
BePark spaces are not allocated: you can park in any space marked with the BePark logo in the reserved parking.
💡 In case of access problems on site, the emergency number is available in your customer area on bepark.eu/app.
At BePark, you can choose between two types of access depending on your needs.
One-time reservation — ideal if you need a space occasionally, for 1 to 30 days. You choose your dates in advance and pay in one go. The rate is per day (from 00:00 to 23:59), decreasing with duration. Any day started is fully due.
Monthly subscription — for regular users. Automatically renewed each month until cancellation. Depending on the parking, different time slots are available:
Subscriptions are available as monthly, quarterly or annual plans.
⚠️ A minimum commitment period applies depending on the plan chosen. After this period, you can cancel at any time. Cancellation takes effect at the end of the current period.
BePark is present in many cities in Belgium, Luxembourg and France.
To check availability in your city, go to bepark.eu/app and search for your address or city. Available parkings appear on the map and in the list, with for each result the price, distance and availability (Available or Waiting list).
💡 If the parking of your choice is on the waiting list, you can leave your details to be contacted as soon as a space becomes available.
Everything about parking regulations
Each BePark parking has its own restrictions in terms of height, width and vehicle types allowed. Always check before purchasing by consulting the parking page on bepark.eu/app.
Generally accepted vehicle types:
📌 Allowed vehicles vary by parking. Check the parking page on bepark.eu/app before subscribing.
One space, alternating vehicles — you can register multiple licence plates on your account. Only one vehicle at a time can occupy your space.
Multiple vehicles simultaneously — you need one subscription per vehicle.
BePark offers charging points in a selection of parkings. Use the filters on bepark.eu/app to find equipped parkings.
🚀 This offering is growing — new charging points are regularly added.
All users with access to the parking can plug in, provided they have a charging card (EDI, Newmotion, Shell, etc.).
🚨 It is strictly forbidden to plug into the parking’s electrical sockets.
No charging point in your parking? Report it using the Contact support button at the bottom of this page or via the app.
Yes, BePark offers bike and cargo bike spaces in a selection of parkings.
📌 If you have a bike or cargo bike subscription, only that vehicle type can access the parking.
⚠️ A visible identification number must be affixed to your bike. Register it on My-bike to get a unique number to enter as a licence plate on your BePark account.
BePark offers parkings adapted to oversized vehicles. Use the filters on bepark.eu/app to filter by vehicle type and maximum height.
Want to visit before subscribing? Use the Contact support button at the bottom of this page or via the app.
No. The parkings covered by the NIGHT/WEEKEND subscription are mainly located in commercial sites (supermarkets, shopping centres) that must remain accessible to the public on Sundays and public holidays. Your subscription does not give you access on those days.
📌 Check the exact hours of your subscription on bepark.eu/app under My purchases.
No. BePark parkings do not have closed or private storage units. It is forbidden to store anything other than vehicles.
Our technicians carry out regular inspection rounds. A warning may be sent for:
Use the Contact support button at the bottom of this page or via the app.
Use the Contact support button at the bottom of this page or via the app, attaching if possible photos (licence plate, space concerned).
Everything about payments and invoices
BePark accepts several payment methods depending on the type of purchase.
| Payment method | Reservation | Subscription |
|---|---|---|
| Bank card (Visa / Mastercard) | ✅ | ✅ |
| Bancontact | ✅ | ✅ |
| SEPA direct debit | ❌ | ✅ |
⛔ One-off bank transfers are not accepted.
You can cancel a reservation from your personal area up to 1 hour before the start.
⚠️ Refund conditions depend on the time before the start. See our T&Cs for details.
Reservation — your invoice is generated on the day your subscription begins.
Current subscription — your invoice is issued on the first business day of the following month and covers the current month. Example: invoice on the first business day of February covers 1 to 28 February.
First subscription invoice — if your subscription starts mid-month, the pro-rata invoice is generated on the start day. Subsequent invoices are issued on the first business day of each month.
📊 If you are registered on the Peppol network, your invoices also arrive automatically in your accounting system.
I started mid-month — you receive two separate invoices:
💡 Example: you subscribe on 10 January. You receive on the same day an invoice for 10–31 January. On the first business day of February, a new invoice for the full month of February.
The amount still doesn’t match? Use the Contact support button at the bottom of this page or via the app.
Insufficient funds
💡 Make sure funds are available before each payment date.
Expired or incorrect bank details
💡 Regularly check that your payment details are up to date to avoid any service interruption.
Unpaid invoice(s) — if the direct debit fails twice in a row, your account is blocked. Common causes: insufficient funds, exceeded limit, expired card, transaction blocked by the bank.
🚨 Your account will only be unblocked after we effectively receive the payment. The emergency number cannot help with a blocked account.
💡 If your card has expired, update your payment method via My purchases.
Non-compliance with regulations — from the 2nd warning, your access may be suspended.
Use the Contact support button at the bottom of this page or via the app.
| Plan | Min. commitment | Renewal |
|---|---|---|
| Monthly | 1 month | Every month |
| Quarterly | 3 months | Every quarter |
| Annual | 12 months | Every year |
⚠️ Annual plan: if you do not cancel before the end of 12 months, the subscription is automatically renewed for 12 more months.
A confirmation email will be sent with the end date. Months already paid are non-refundable.
Can I suspend my subscription? No — temporary suspension is not possible.
Everything about managing your personal information
💼 Signed up as an individual? Switch to a professional account at any time via My account > My profile > Professional tab.
Forgotten password
Change password
💡 Minimum 8 characters, 1 uppercase, 1 lowercase, 1 number. Forgotten your email? Use the Contact support button at the bottom of this page or via the app.
⚠️ The vehicle in the parking must be registered on your account AND linked to the product (subscription or reservation) in progress. Any unrecognised vehicle may result in a warning or breakdown call.
Add a vehicle
Edit an existing vehicle
💡 Only future invoices will be in the company name. VAT number refused? Use the Contact support button at the bottom of this page or via the app.
This action is irreversible. You can also use the Contact support button at the bottom of this page or via the app.
📌 Deletion not possible if you have an active subscription, pending payment or blocked account.
Everything about common issues
Our team is available Monday to Friday, 9:30am–12:30pm and 2pm–5pm.
💡 The emergency number for on-site access issues is available in your customer area on bepark.eu/app.
If the problem persists, use the Contact support button at the bottom of this page or via the app.
If the problem persists, use the Contact support button at the bottom of this page or via the app.
💡 If the problem persists on site, the emergency number is available in your customer area on bepark.eu/app.
The emergency number (available 24/7) is accessible in your customer area on bepark.eu/app.
Have your licence plate to hand — this allows us to identify you quickly and open the barrier remotely.
On the public road — contact the police. We cannot intervene in public space.
Inside the parking — use the Contact support button at the bottom of this page or via the app, with a photo of the vehicle and its plate.
⚠️ While your account is blocked, you cannot access BePark parkings.
